Why do we gather information?

We are dedicated to taking care of our land, our animals, our teams and ultimately our flock (community). Part of achieving this is ensuring that we maintain connections with our community and provide a seamless interactive experience to our consumers; to do this we gather personal information to allow us and certain third parties to communicate with you from time to time, to process your orders, to provide an enhanced and more personalized interactive shopping experience and to keep you in the loop with relevant information.

This information helps us to improve our website and other digital channels like social media, email and online stores and importantly helps us to be of better service to you in responding and quickly process to customer service requests, queries, and transactions. Providing some information is optional.


What Information Do We Gather?

Through our Websites, social media sites and emails – including, but not limited to, when you place an order, the information you enter is collected even if you cancel or do not complete the intended use, registration or order process, surveys, promotions, content submissions, chats, requests for suggestions, shopping registrations, and in connection with other activities, services, products and resources we make accessible through or available on the Website, or any of our affiliated sites – we may collect the following information: your name, address, telephone number, email address, title (gender), birth date, age, photograph, billing information, products purchased, any relevant promotion code and information, and any other information you provide to us, including User Submissions.  

Also, certain information may be collected automatically via our websites or apps. This information includes your IP address, UDID, browser setting, operating system, referring domain, language preferences, mobile carrier if you are using a mobile device, and other general information such as geo-location and online behavioral tracking. 


How do we use the information we collect about you?

We gather personal information to allow us and certain third parties to communicate with you from time to time, to process your orders, to provide an enhanced and more personalized interactive shopping experience and to keep you in the loop with relevant information, or other websites and companies that we own or work within providing you the best service and products possible.

However, without your consent, we do not make your details available to third parties (except to our Affiliates, subcontractors or agents acting on our behalf in compliance with this Privacy Policy) or any Successor (see below) to our business. "Affiliates" are those persons or entities directly or indirectly controlling, controlled by, or under common control with the Company. 

We may disclose any information you provide to us (i) when we believe disclosure to be appropriate to comply with any law, regulation, or governmental or law enforcement request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this Website or to process any orders or registrations or to conduct any promotions, contests, or sweepstakes you participate in; (iii) to protect the rights or property of Spring Sheep, its Affiliates, users, customers, recipients, Sponsors, Providers, Licensors, or Merchants.


Consent to Transfer

Spring Sheep is operated in New Zealand. If you are located elsewhere, please be aware that any information you provide to us will be transferred to New Zealand. By using the Website or providing us with your information, you hereby consent to this transfer. Also, if you provide data to us about other individuals (such as your message recipients), you agree that you have obtained consent from each such individual to the submission and processing of such information under the terms of this Privacy Policy, including without limitation the transfer of such data to New Zealand. 

In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of Spring Sheep by, with, or into another company (a "Successor"), one of the assets which would generally be transferred is the information we collect from our customers and users. However, the use of this information by any Successor would still be governed by the terms of this Privacy Policy, as amended from time to time, including any amendment after such transaction, and you will continue to have the right to opt-out of sharing your information with third parties.


How We Use "Cookies" And "Action Tags"?

A "cookie" is a small file stored on your computer by a website which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies to let us know that you are a prior customer or user and to provide certain features to you. We also work with third parties who offer analytics or deliver targeted ads online or through apps. They use technology and collect device identifiers such as your IP address or mobile UDID, and information or your activities. You can opt-out of receiving targeted ads, but may still see these ads even if they are less relevant to you. We do not store any personal information (except your name) or financial information about you through the use of cookies. You can disable the use of cookies, however, certain aspects of the Spring Sheep Website may not function properly. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

 The cookies we set:

  • Email newsletters related cookies
  •  This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Surveys related cookies.
  •  From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Forms related cookies
  •  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookies
  •  To provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
  • Third-party cookies. In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {Facebook, Instagram, Linkedin}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Our Website also uses a common web technology called "action tags” that anonymously track usage, purchase and other web information. Action tags (including third party tags) may be used to provide data to third parties for tracking purposes. However, no personal information is collected or transferred using action tags on our Website.


Your Security

Our website uses regular Malware scanning and is done regularly to check for security holes and known vulnerabilities to make your visit to our site as safe as possible. 

All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology, we use secure cloud servers to host the website and we implement a variety of security measures when you place an order enters, submits, or accesses their information to maintain the safety of your personal information.

However, it must be noted that no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. We make reasonable efforts to safeguard your personal information once we receive it, however, we cannot warrant the security of information you transmit to us.


Who has access to your information?

We employ third party companies and individuals to facilitate our digital activity, provide website-related services or to assist us in analysing how our digital platforms are being used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. We use cookies to improve your experience.


Payment Processors

 We use third-party services for payment processing. We will not store or collect your payment card details; that information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS. 


Links to other websites

When you click on links that take you to third-party websites, you will be subject to the privacy policies and terms of use of those third-party websites. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. 


Request for Modification & Deletion of your information

 You can ask for a copy of any personal information we hold about you and ask for it to be modified, corrected or removed. To do this, contact our privacy officer at privacy@springsheep.co.nz, or through post PO Box 91129, Victoria St West Auckland, New Zealand, 1142.

If you choose to opt-out or request for personal information to be removed, this may impact the website functionality or the services that we can provide to you.

Any email for which the primary purpose is the advertising or promotion of a product or service will contain contact information/link and a reply email address to which you may reply to opt-out from receiving similar future emails.

Please note that your instructions do not govern the use of personal information you may have provided to third-party merchants whose products and services may be displayed or accessible on or through the Website. The use of information you have provided to these third-party merchants is governed by their privacy policies and terms. 

Also, your instructions do not apply to "transactional or relationship" email messages which include, but are not limited to, registration, order status, confirmation or reply emails. (These email messages may also contain promotional items and offers, however, that is not their primary purpose).

Your instructions will only apply to the Spring Sheep Website, not to our Affiliates and their websites. Please refer directly to their policies and opt-out provisions of those other websites.

Your instructions to limit the use of your information will be processed as soon as reasonably practicable and in accordance with applicable law.


Retention of Your Personal Information

 We keep your information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations. 

 We keep your information safe by storing it in encrypted and password protected files, folders and software applications and only allowing Spring Sheep staff and authorised third party agencies to access it and are required to keep the information confidential.


Your Consent

By using our Website, you consent to the collection and use of information by us and the terms of this Privacy Policy. 


Changes To This Policy

We may change our Privacy Policy from time to time and we will update this Privacy Policy by posting the updated Privacy Policy online with the date of the change to the website so that you are always aware of what information we collect, how we use it and under what circumstances we may disclose it. By using this website you agree to be legally bound and to abide by any changes and other provisions contained in the Privacy Policy and Terms of Use of which this policy is a part.


Your Feedback

Hopefully, that has clarified things for you - however, if you are still looking for more information or would like to provide feedback, have a complaint concerning this Privacy Policy, please send your comments and questions to privacy@springsheep.co.nz, or through post PO Box 91129, Victoria St West Auckland, New Zealand, 1142.