Delivery Times & Locations
COVID 19 Update: Please note, there may be a slight delay in delivery times due to courier company backlogs.
We're all about efficiency and would like to get your order to you quickly. Orders will be shipped from our warehouse via standard delivery and are generally delivered in 1 to 3 working days via tracked courier. Please add 2 days for rural delivery.
We deliver everywhere in New Zealand, but if you live in a remote area it may take a little longer for our products to reach you. We do not ship internationally.
Tracking Shipments
When your order ships from our warehouse, you will receive a shipment confirmation email that includes a tracking number.
Lost or Damaged Items
In the unlikely event your order gets lost or arrives damaged, please contact customercare@springsheep.co.nz and we'll find a fitting solution for the issue.
Returns and Refunds
Return and refund queries should be directed to customercare@springsheep.co.nz, we will try our best to accommodate to your needs and come up with a solution.
Other questions
For any questions about your order, please contact customercare@springsheep.co.nz.